What size are your boxes?
We provide standard small boxes (29x40x34cm), medium boxes (45x45x30cm) and large boxes (45x45x61cm). Our boxes are heavy duty double wall boxes designed for storage and removals. If you are planning on storing luggage we also provide medium suitcase boxes (25x45x58cm) and large suitcase boxes (40x52x75cm). Please note, if you are sending in luggage you must place it in a suitcase box.
When will my boxes be delivered to me?
We will deliver your boxes and materials on or before your selected delivery date. We will provide an estimated delivery window and will let you know as soon as the delivery has been completed.
What days do you collect on?
We collect Monday to Friday between 07:00-18:00. Occasionally we may be able to collect on a Saturday but this will be at an additional charge. Please speak with us to quote this for you.
What time will you collect my storage?
- Standard Service
- Our driver will be with you any time between 7.00am and 6.00pm on the date you request. For most UK postcodes we’ll send you a confirmation email the day before collection. Where possible, this will include your 1-hour ETA (estimated time of arrival), or more information about your driver. To ensure we can successfully collect your boxes on the best day for you, please ensure you (or someone you trust) are available for the duration of your collection window.
- Next Day Collection Service
- The cut-off time for next-day collections is 10am the working day before. (For Monday collections, please book before 10am the Friday before)
Is there a minimum order or storage period?
There is no minimum storage period, however our minimum storage with a FREE collection is £100. Orders less than £100 will be charged a £35 standard collection fee.
Can I store suitcases and other items?
Yes, of course. As long as your luggage is packed into a cardboard suitcase box, and is no heavier than 25kg, we can store it. Our suitcase boxes have been specially designed to fit most suitcases so as to keep them safe and secure while in storage.
- We have 2 different sizes of suitcase storage boxes available:
- Our medium suitcase box is 45x25x58cm and is perfect for cabin cases and hand luggage.
- Our large suitcase boxes are 52x40x75cm, which fits most large suitcases.
What if I need to store more than I originally ordered?
This is not a problem. When we collect your items, we know that in some cases it is hard to estimate the total number of items that you will need to store, so if you end up requiring storage for more items they you originally requested. If you want to change the number of boxes you’re storing please contact us by logging into your account and chat to our team by visiting the CHAT button within your order confirmation. You can also email us at support@pinglocker.com or call us at 02033688454 by 10am the day before your collection. If your collection is on a Monday, then get in touch by 10am the Friday before.
Can I make changes to my collection?
Yes, of course. If you want to change the number of boxes you’re storing or let us know any specific collection instructions, please contact us by 10am the day before your collection. If your collection is on a Monday, then get in touch by 10am the Friday before.
If you decide to change your collection date, please let us know as soon as possible and no later than 10am the day before your intended collection (likewise, get in touch by 10am Friday if it’s happening next Monday). Letting us know after this time will incur additional charges, as we will have scheduled for a driver to come to your address.
If you let us know you would like to change or cancel your collection date after 10am the day before, there will be a £25 charge. If you are not present for your collection there is a £25 charge, as a driver will have arrived at your address and waited for 10 minutes before moving on to their next customer.
To make these changes you can either:
- Click here to requested changes via your account; - Visit our app and chat with the team via the Live Chat;
- Call us on 0203 3688 8454
How do I get my boxes delivered back to me?
Returning your boxes back to you is simple. All you need to do is place an order for redelivery and:
- Confirm the address you would like your boxes returned to and choose from our delivery options of 7am to 6pm. Be sure to select a date when you, or someone you trust, will be available throughout the full timeslot to sign for your delivery.
- If you’re planning to have your items delivered to a reception, concierge or post room, we would recommend checking with them before ordering to ensure they are happy to receive and sign for your items.
- For some addresses, you will be able to upgrade and have your items delivered directly to your apartment/room.
How much does it cost to get my boxes sent back?
Our standard return delivery (7am-6pm) starts from £5.95 per item. If your items are being delivered to a location greater than 80 miles than where it was collected from, an additional charge of £5 per item applies.
More time slots and Saturday deliveries are available for an additional cost.
Can I request a redelivery to another address?
Yes. When you want us to redeliver your stuff, you will have the chance to confirm your new address.
What is Personal Packing?
Our personal packing team can, for an additional cost, pack your pack your items for you. We can either assist you in the packing process, or if you are not able to be present we can pack your room without you being present and store your items for as long as you need.
Can I change by box delivery or collection date?
Yes, but we are happy to reschedule as per your convenience. If you decide to change your collection date, please let us know as soon as possible and no later than 10am the day before your intended collection (likewise, get in touch by 10am Friday if it’s happening next Monday). Letting us know after this time will incur additional charges, as we will have scheduled for a driver to come to your address.
