Check Out Guide
Here is a handy step-by-step guide to help make the process as smooth as possible for you.
STEP 1 - SETTLE BILLS
Please ensure that you settle all bills prior to departure. You can check your balance and make payments by logging on to the resident portal and clearing any outstanding balances. Alternatively come down and see us at Reception, and we’ll be happy to assist.
STEP 2 - CLEAN YOUR ROOM
Please make sure your room and any shared areas such as communal kitchens are left in a clean and tidy state, which is equivalent to the condition it was when you arrived. This includes wiping, washing, vacuuming and clearing of all walls, floors and surfaces. Don’t forget the fridge and cupboards and please also make sure you don’t leave any Blue Tac or pin marks on the walls. All rubbish can be placed in the bins and recycling facilities, check with reception if you are unsure where these are located.
For your convenience our housekeeping team can complete a reliable check out cleaning service following your departure ensuring your room is in a clean state, which is equivalent to the condition it was when you arrived. You also benefit from being able to book an express check out option, where you do not need to book a room inspection prior to checking out.
Book Check Out Clean
STEP 3 - BOOK YOUR CHECKOUT
We’ll have a large number of people departing in a short space of time. We offer an Express Check Out and Standard Check Out option.
The Express Check Out option is available to anyone who has booked a check out clean, this means you do not need to book a check out room inspection before you leave.
The Standard Check Out option requires you to book a check out inspection before your check out date. In order to ensure you get the date and time that you want for your room inspection, we advise you to plan well in advance.
STEP 4 - MAIL
Before you depart, don't forget to check your mailbox, pick up any packages from the post room and notify your family and friends of your change of address. Unfortunately, we’re unable to hold or forward any mail for you once you have left. Royal Mail offer a redirection service that you might find helpful. Just ask at any Post Office branch, or visit www.royalmail.com for further details. If you’ve rebooked with us for next year then we can hold your post for you until you return in September.
Book Check Out Clean
STEP 5 - RECYCLE & DONATE
Chapter is committed to reducing its carbon footprint so we ask you to recycle wherever possible. Recycling skips are provided in our Bin stores on site, however if you aren’t sure where they are located please speak to Reception. As you’re cleaning your room, if you have any unwanted items – clothes, books, electrical goods, etc – we recommend donating them to a local charity near your Chapter. Your team at Reception will have more details.
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STEP 6 - BIKES
Don’t forget to take your bikes with you when you leave. If you’re planning on leaving your bike, let us know so we can donate it to charity for you.
STEP 7 - STORAGE & REMOVALS
We know how stressful packing up and moving can be, especially if it means taking all your belongings home just to bring them back again in September. We have multiple storage, removal and shipping options available, making your life stress-free. You can also book help with packing your room packing, and disposal services quickly and easily.
STEP 8 - RETURN KEYS
Once you’re all packed and your room has been emptied, cleaned and inspected, lock your door and hand your keys in at reception to a member of staff. Please note there is a replacement fee for each key that is not returned. If you choose to deposit your keys with security, out of hours, you are agreeing to a Chapter team member inspecting your room without you being present, and paying any charges that damages may incur.
WANT TO STAY?
Are you thinking of staying in London over summer? Take the hassle out of moving out and stay with us. We’ve got room available in some of our Chapters across the summer months. Please speak to the team at reception to check what we've got available.
We hate to see you go, if you’d like to stay with us next year we would love to have you back. To rebook for 2022/23 simply log on to the resident portal and select ‘Rebook room’. Alternatively, you can chat to Reception to go through your options.
