Valet Laundry Service

Our housekeeping teams do your laundry for you. We collect from your room, wash, dry & fold your laundry, before returning it to your room.

Important information about our laundry service

Checking Items
Please ensure to thoroughly check all the garments for hazardous items e.g. coins, pens, keys, etc. as we hold no responsibility for any items lost or damaged as a result of the cleaning process.

Washing and Drying Process
The load is washed at a 30 degree cycle and tumble dried at a medium heat. As we process a high volume we might not always be able to cater to personal requests (e.g. temperature, washing powders, etc.). Please note that the items are not ironed.

Colour Separation
Please ensure you separate the clothes into lights and darks and have two bags ready for when we collect. Although we will take the utmost care in doing this we will accept no responsibility if there is any bleeding or colour transfer during the cleaning process.

Size of Bag
Your laundry bag must not exceed a single load (which is usually 8kg). Any orders above 8kg will be charged as an additional wash, dry and fold order.

Damaged Items
As this is a service wash we will not be liable for damage to items as we wash by the load and do not inspect the care labels of each garment. For garments that need to be specially treated i.e. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these items can be machine washed and tumble dried.

Tagging
Laundry items are tagged by the load and not individually tagged. Therefore, we cannot accept liability for missing items.

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