Self Isolation Support
Check Out Guide
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Moving out guide
Step 1 - settle bills
Step 2 - clean your flat
Step 3 - book your checkout inspection
Step 4 - mail
Step 5 - recycle & donate
Step 6 - bikes
Step 7 - storage
Step 8 - return keys
Want to stay?
MOVING OUT GUIDE
As your tenancy is drawing to an end, you’re probably thinking about moving out and the various challenges that will come with this. Here is a handy step-by-step guide to help make the process as smooth as possible for you.
STEP 1 - SETTLE BILLS
Please ensure that you settle all bills prior to departure. You can check your balance and make payments by logging on to the resident portal and clearing any outstanding balances. Alternatively come down and see us at Reception, and we’ll be happy to assist.
STEP 2 - CLEAN YOUR FLAT
Please make sure your room and any shared areas such as communal kitchens are left in a clean and tidy state. This includes wiping, washing, vacuuming and clearing of all walls, floors and surfaces. Don’t forget the fridge and cupboards and please also make sure you don’t leave any Blue Tac or pin marks on the walls. All rubbish can be placed in the bins and recycling facilities, check with reception if you are unsure where these are located. If you would like to book a check out clean
STEP 3 - BOOK YOUR CHECKOUT INSPECTION
We’ll have a large number of people departing in a short space of time. In order to ensure you get the date and time that you want for your room inspection, we advise you to plan well in advance. Inspections can be booked in advance, simply visit Reception to secure your slot.
STEP 4 - MAIL
Before you depart, don't forget to check your mailbox, pick up any packages from the post room and notify your family and friends of your change of address. Unfortunately, we’re unable to hold or forward any mail for you once you have left. Royal Mail offer a redirection service that you might find helpful. Just ask at any Post Office branch, or visit
for further details. If you’ve rebooked with us for next year then we can hold your post for you until you return in September.
STEP 5 - RECYCLE & DONATE
Chapter is committed to reducing its carbon footprint so we ask you to recycle wherever possible. Recycling skips are provided in our Bin stores on site, however if you aren’t sure where they are located please speak to Reception.
As you’re cleaning your room, if you have any unwanted items – clothes, books, electrical goods, etc – we recommend donating them to a local charity near your Chapter. Your team at Reception will have more details.
STEP 6 - BIKES
Don’t forget to take your bikes with you when you leave. If you’re planning on leaving your bike, let us know so we can donate it to charity for you.
STEP 7 - STORAGE
We know how stressful packing up and moving house can be, especially if it means taking all your belongings home just to bring them back again in September. We have multiple storage options available, making your life stress-free. You can also book help with summer storage, shipping and removals quickly and easily to find out more or
STEP 8 - RETURN KEYS
Once you’re all packed and your room has been emptied, cleaned and inspected, lock your door and hand your keys in at reception to a member of staff. Please note there is a replacement fee for each key that is not returned. If you choose to deposit your keys with security, out of hours, you are agreeing to a Chapter team member inspecting your room without you being present, and paying any charges that damages may incur.
WANT TO STAY?
Are you thinking of staying in London over summer? Take the hassle out of moving out and stay with us. We’ve got a few rooms available in some of our Chapters across the summer months. Please speak to the team at reception to check what we've got available.
We hate to see you go, if you’d like to stay with us next year we would love to have you back. To rebook for 2019/20 simply log on to the resident portal and select ‘Rebook room’. Alternatively, you can pop to Reception to chat through your options.
Chat with the team